Privacy Policy

Notice and Consent

This notice describes the Privacy Policy of Rescu, Inc., (“Rescu”), effective November 1, 2021. Rescu and its affiliated companies, The Watchlight Corporation, and Alarm Relay, Inc., are sometimes referred to collectively herein as “us “we” or “our”. This Privacy Policy is intended to advise you about how we collect, use, and protect the personal information you provide. Unless otherwise provided to us in writing, by visiting this site or using any product or service we offer, you agree to the terms, conditions, practices, and procedures set forth in this Privacy Policy.

Information About You That Is Obtained By Us

In connection with your use of our website, our mobile app, and any other products and services we offer, certain personal information about you is obtained.  Such categories of personal information include the following:

• Information You Provide to Us. Any information you enter on our website or through our mobile app, or that you provide to us in any other form, including our “Contact Us” feature or customer support tools on our website or mobile apps.
• Webserver and Website Visit Information. Automated information generated when you visit our website, such as your Internet Protocol (IP) address and the date and time of your visit.
• Personal Contact Information. Your name, phone number, and email and postal address that you provide.
• Account Access Information.  Your log-in credentials or other details used to access our mobile app or other products and services that we offer.
• Billing and Payment Information.  The name and contact information for you and/or the person, firm or entity responsible for payment on your account, billing address, and credit card or other payment method details, including card number, expiration date and security code, and billing and payment history.
• Product and Product Setup Information. The date time that you acquire, set up, and test the functionality of any of our products or services, and any connectivity issues related thereto.
• Technical Information Concerning Your Mobile Device. The technical specifications of your mobile device and its operating system, and if certain services are utilized, the geolocation of your mobile device if you consent to the collection of such information.
• Information Obtained through the Use of Our Products and Services.  Any information you provide through the use of our products and services, including but not limited to any audio or video captured or recorded in connection with the use of our products and services.

Automated Collection Of Information And “Cookie” Policy

When you use our website, mobile app or other digital technologies, we collect certain information through the use of cookies, web server logs, web beacons, script, and other technologies. Click here to read our “Cookie” Policy.

Do Not Track Policy

Our website is not designed to respond to “do not track” signals received from browsers.

Third-Party Tracking

Third parties do not collect personally identifiable information about an individual consumer’s online activities on our website.

How We Use Information We Obtain From You

We use information we obtain from you for our business purposes only.  We do not sell your information or use your information for any purpose not related to the products and services we offer.

How We Protect Your Personal Information

We maintain certain business practices, including administrative, technological, and physical safeguards, designed to protect your personal information from improper access, disclosure, and/or use.

How You Can Access Your Personal Information

You can request access to all your personally identifiable information by contacting us using the “How to Contact Us” section set forth below.

Choosing Not To Provide Or Restricting The Processing Of Personal Information

You may choose not to provide certain or you may restrict the processing of certain personal information; however, if you so choose, you may not be able to take advantage of some or all of our products and services, or some or all features within the products and services we offer.

What Information We Share

We do not sell or otherwise share personal information about you except as may be described in this Privacy Policy. We may share your personal information with our affiliates and subsidiaries; and our service providers who perform services on our behalf, such as marketing, customer service, and data analytics and storage. We do not authorize our service providers to use or disclose your personal information except as necessary to perform services on our behalf or comply with legal requirements. We also may disclose personal information about you for the purpose of processing payment due on your account; complying with any legal or administrative process; enforcing or defending any claim arising out of this Privacy Policy or our Terms of Service.

Complete List of Data Types Collected

• User’s Name (App functionality, Account management)
• Email Address (App functionality, Account management)
• User IDs (App functionality, Account management)
• User’s Address (App functionality)
• User’s Phone Number (App functionality, Account management)
• User’s Payment Information (App functionality, Account management)
• User’s Location (App functionality)
• Emails (App functionality)
• Messages (SMS / MMS) (App functionality)
• In-App Performance Data (Analytics)
• Contacts (App functionality)
• Crash Logs (Analytics)
• Diagnostics (Analytics)
• Other App Performance Data (Analytics)
• Device IDs (Analytics)

Data Types We Share

• User Name (App functionality, Account management)
• Email Address (App functionality, Account management)
• User Payment Information (App functionality, Account management)

Security Practices

• Data is encrypted in transit
• Users can request that their data be deleted

Policy Regarding Children

We acknowledge Use of this website and the acquisition of products and services offered on our site is intended for a general audience, and although our products and services may, with the proper guidance of a parent or guardian, benefit children, this site is not directed to children under the age of 13 and we do not knowingly collect personal information online from children under the age of 13.

Notice To California Consumers

Under the California Consumer Privacy Act, California residents may have rights in addition to those set forth in this Privacy Policy.  Click here to read additional disclosures required under the California Consumer Privacy Act.

Changes To Our Privacy Policy

This Privacy Policy may be changed by us with or without prior notice to you. If our Privacy Policy changes, we will post those changes to our website and mobile app.  Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

How To Contact Us

For questions concerning this Privacy Policy, or to update your information, change your preferences or exercise any applicable rights, please contact us at:

RESCU, INC.
111 S. Marshall Avenue
El Cajon, CA 92020

Phone: (619) 442-9595
Email: info@rescusaveslives.com
Website: rescusaveslives.com